Privacy Policy

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Company Privacy Policy

Last Updated: August 28, 2025

Your privacy is very important to us. Accordingly, we have developed this Policy for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy:

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

Who We Are

CA Wash Pros, “We”, respects your privacy and is committed to protecting the personal information of visitors to our website, https://cawashpros.com/, “Website”.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website or use our pressure washing services in California. By using our Website or submitting your information, you consent to the practices described below.

What Personal Data We Collect

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We collect the following types of information when you interact with our Website or services:

A. Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Property Address
  • Media Files Sent
  • Any additional information you provide via forms or email

B. Non-Personal Information

When you visit our Website, we automatically collect:

  • Browser Type & Version
  • Operating System
  • Pages You Visit & Time Spent
  • Referral URLs
  • Cookies & Similar Technologies

C. Information From Third-Party Tools

If you interact with us through social media platforms or use third-party payment gateways, those platforms may share information with us in accordance with their privacy policies.

Why We Collect Data

We use the collected data to:

  • Provide Quotes: Answer your inquiries and provide quotes to the service/s you inquired for.
  • Provide Services: Schedule pressure washing services, exterior cleaning services, and manage other appointments related to service inquiry
  • Respond to Other Inquiries: Answer questions and address concerns promptly related to our services.
  • Improve User Experience: Analyze site performance and user behavior to make website changes accordingly.
  • Marketing & Promotions: Send special offers, follow-ups, updates, email promotions, or service reminders. (You can choose to opt out anytime.)
  • Legal Compliance: Fulfill obligations under California and U.S. data protection laws.

We will collect and use personal information solely to fulfill those purposes specified by us and for other compatible purposes unless we obtain the consent of the individual concerned or as required by law.

How Long We Retain Your Data

  • If you only inquired and have yet to book a service, we retain your data for up to 1 year. After this period or when you choose to opt out, we securely delete or anonymize your data.
  • If you inquired through our contact form and have yet to book a service, we retain data for up to 1 year. After this period or when you choose to opt out, we securely delete or anonymize your data.
  • If you have booked a service with us, we retain your data for lifetime.
  • We do not store any credit card information.

Contact Forms

We have a contact form that collects the following data:

  • Full Name, Phone Number, Email Address, Address, Message, Media, Any additional information provided by the user

We keep data from contact form submissions for up to 1 year or when the user requests deletion.

We use this data to respond to inquiries, provide quotes, schedule services, and track user data on our website.

Cookies

If you fill up our contact form on our website you may opt-in to saving your full name, email address, address, phone number, address, and additional info you provide in cookies. These are for your convenience so that you do not have to fill in your details again when you fill up our contact form again.

These cookies will last for one year.

Our Website uses cookies and similar technologies to:

  • Improve site functionality and performance
  • Personalize user experience
  • Analyze traffic patterns and usage statistics

You may disable cookies through your browser settings, but doing so may limit some Website features.

Analytics

We partner with Google Analytics and Microsoft Clarity to track and measure data on our website.

Users can opt out of analytics tracking by sending us an email at support@cawashpros.com.

Google Analytics Privacy Policy

For more information on how Google Analytics collects and processes data. See:

Microsoft Clarity Privacy Policy

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services.

Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity.

Additionally, we use this information for site optimization, fraud/security purposes, and advertising.

For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in these limited circumstances:

  • Service Providers: We may share data with trusted third parties who help us operate our Website or deliver our services (e.g., payment processors, scheduling tools).
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business assets.

Who We Share Your Data With

We use The Customer Factor as our customer relationship management (CRM) platform where we can schedule appointments, send text and email service confirmations, invoices, and payment reminders. To know more about their privacy policy, visit https://www.thecustomerfactor.com/privacypolicy/

We partner with Square for credit card transactions. To know more about their privacy policy, visit https://squareup.com/us/en/legal/general/privacy.

How We Protect Your Data

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We implement industry-standard security measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption
  • Restricted data access within our organization
  • Non-Disclosure Agreement with Employees
  • Regular monitoring of our systems for potential vulnerabilities

However, no online data transmission is 100% secure. While we take reasonable measures, we cannot guarantee absolute security.

Third-Party Links

Our Website may contain links to external websites, such as review platforms, product pages, or social media pages. We are not responsible for the privacy practices or content of these third-party websites.

We recommend reviewing their privacy policies before providing personal data.

Children's Privacy

Our Website and services are not directed toward children under 13, and we do not knowingly collect personal data from them. If we learn we have inadvertently collected data from a child under 13, we will delete it immediately.

What Rights You Have Over Your Data

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about the personal information we collect and how we use it
  • Right to Delete: Request deletion of your personal data, subject to certain exceptions
  • Right to Opt-Out: You can request that we do not sell your personal information (we currently do not sell any data)
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

To exercise any of these rights, email us at support@cawashpros.com or call us at 408-800-3692.

We will respond within 45 days as required by California law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in applicable laws
  • Updates in our business operations
  • Enhancements to user privacy protections

We will update the “Last Updated” date at the top of this page and, if the changes are significant, we’ll notify you via email or on our Website.

Contact Information

For privacy-specific concerns, questions about this Privacy Policy, or your personal data, please contact us:

CA WASH PROS

📍 Address: 700 S White Rd, San Jose, CA 95127, United States

📞 Phone: 408-800-3692

🌐 Website: https://cawashpros.com/

We are committed to conducting our business according to these principles to ensure that the confidentiality of personal information is protected and maintained.